Refund policy
Return & Store Credit Policy
We accept return requests within 14 days of delivery.
Return Eligibility
To qualify for a return, merchandise must be:
- Unworn and unused
- In its original condition and packaging
- Returned with all original tags attached
To begin a return, click Request a Return below and sign in using the email address associated with your order. Select the eligible item you would like to return, choose your reason and submit your request.
Submitting a return request does not guarantee approval. Please wait for approval and return instructions before mailing your item.
Customers are responsible for all return shipping costs. Original shipping charges are non-refundable, and Shop J+K does not provide prepaid return labels.
Once we receive your returned merchandise, please allow 3–5 business days for it to be inspected and processed. Approved returns will be issued as store credit only. We do not issue refunds to the original payment method.
Shop J+K reserves the right to refuse any return that does not meet the conditions listed above.
Damaged, Defective or Incorrect Items
Please inspect your order as soon as it arrives. If an item is damaged or defective, or if you received the wrong item, contact theshopjk@gmail.com within three days of the USPS or UPS delivery date.
Use “DAMAGED” as the email subject line and include your order number, a description of the issue and clear photos of the item and packaging. We will review the issue and work with you to make it right.
Final-Sale Items
The following items cannot be returned:
- Jewelry
- Hair accessories
- Sunglasses
- Hats
- Bags
- Socks
- Gift cards
- Sale, discounted or promotional items
All in-house sale items are final sale.
Exchanges
We do not offer direct exchanges.
To secure a different size, color or item, place a new order and submit a return request for the original eligible item. Approved returns will receive store credit after the original merchandise has been received and inspected.
Placing a new order does not guarantee that the original return will be approved.
Questions
For questions about a return, contact theshopjk@gmail.com.